In this age of mistrust, skepticism and general lack of loyalty, organizations are under intense pressure to not only generate new business but also manage and strengthen relationships with existing customers. This isn’t just the responsibility of account managers and salespeople. Every person who interacts with a customer plays a role in this critical business function.
Tags: Microsoft, Artificial Intelligence, AI, Microsoft Dynamics, CRM, Customer Relationship Management
In our last post, we began our deep dive into Microsoft Graph, a powerful API that enables developers to tap the power of Microsoft 365 applications to automate IT operational tasks and enhance security. Microsoft Graph also enhances collaboration and drives user productivity by connecting to data in email, calendars, documents and other sources across multiple devices.
Tags: Office 365, Microsoft, Search, Microsoft Graph, GitHub, API
In a previous post, we discussed how productivity is lost when employees waste time searching for information. Unstructured data in particular is difficult to manage, organize and search. Gartner recently identified a new search product category called “insight engines,” which use multiple artificial intelligence (AI) technologies to handle more complex search queries and deliver structured and unstructured data more effectively.
Tags: Office 365, Microsoft, Search, Microsoft Graph, GitHub, API
How much time does the average worker spend hunting for a lost document, or seeking out the last bit of data needed to complete a report?
Tags: Office 365, Microsoft, microsoft ignite, Search
In a previous post, we offered a preview of Microsoft Office 2019 products, including Exchange Server 2019, SharePoint Server 2019, Skype for Business Server 2019 and Project Server 2019. The recurring themes in the initial product descriptions from Microsoft revolved around user experience, simplification, performance and collaboration, all of which contribute to more modern, user-friendly products.
Tags: Office 365, SharePoint, Microsoft
A recent SANS Institute report offered good news and bad news about threat intelligence. The good news is that threat intelligence is widely used, and many organizations believe it has enhanced their ability to detect and respond to threats quickly and accurately.
Tags: IoT, Office 365, Microsoft, microsoft ignite
The ability to collect and analyze data from manufacturing equipment, buildings, vehicles and various other corporate assets can deliver tremendous business value. Sensors can provide data on temperature, pressure, fuel levels and more, and send alerts if equipment malfunctions or is in need of routine maintenance. Fleet managers can track the location and speed of tractor-trailers, monitor driver behavior, and modify routes based upon real-time conditions.
Tags: IoT, microsoft azure
One of the most valuable features of a mobile device is the ability to pinpoint its geographic location. Many of the most widely used mobile applications, from Google to Facebook, use real-time location data to help users find something or provide them with relevant information.
Tags: IoT, microsoft azure, geotagging
While the use of collaboration tools is on the rise, email remains a vital component of corporate communications. It’s also a primary vector for malware distribution and attacks on endpoint devices. Most of these attacks attempt to exploit users rather than defeat security controls. In the 2018 Survey on Endpoint Protection and Response by the SANS Institute, 53 percent of IT professionals said their organizations had fallen victim to social engineering and phishing attacks, while half said they’d been impacted by ransomware.
Tags: cybersecurity, security
Microsoft recently offered a preview of what you can expect to see in the Microsoft Office 2019 on-premises server products when they’re released later this year. We discussed the new features and enhancements at a high level in our last post. Now we’ll delve a little deeper into some of the changes that are coming.
Tags: Office 365, Data, Server, Skype
